Effective Date: January 1, 2020
Last Updated: July 28th 2021
Lets Go Give. is committed to ensuring the privacy of your personal information. We are further committed to preventing unauthorized access to that information.
WHO WE ARE
Lets Go Give is an innovative industry leader in software and services for corporate gifting. GoGive provides a web platform that enables charitable giving to be used in all GTM functions of a business.
www.letsgogive.com (collectively referred to as “Websites”)
Our Lets Go Give platform
Our service and support for our software, training and services
Our other communications to you, including when you interact with us through our Websites, or when we communicate by phone, email, live chat and social media
WHAT IS PERSONAL INFORMATION?
“Personal Information” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. Under specific laws, Personal Information may include any information relating to a household.
PERSONAL INFORMATION WE PROCESS
We process Personal Information on behalf of customers, third-party distributors and resellers to fulfill our contractual obligations as a third-party service provider. We also process Personal Information that we collect directly such as when a user navigates to our website or when we engage a vendor or customer. This data may be collected through information you actively submit to us, information provided by our customers, third-party distributors, or resellers who administer your account, or through automated processes.
Personal Information that you actively submit to us
We collect Personal Information that you actively submit to us through your account, website forms, email subscriptions, surveys, charitable donations made, customer service, inquiries, live chat, social media accounts, and other interactions. You will know when we collect your Personal Information because we will directly ask you for the information. We will require certain Personal Information so you can use our Services or for us to be able to contact you. There may also be circumstances where providing Personal Information is optional and does not impact your access to Services
Personal Information we collect from our customers, third-party distributors, or resellers or other third-party sources
We collect Personal Information from our customers, third-party distributors, or resellers who administer user accounts. Personal Information is collected about the users who are granted access to our Services, including the GoGive software application. We use this information to create user profiles, perform analytics and provide reporting information.
Personal Information collected generally includes a first name, last name, email adress, company name.
Personal Information we automatically collect through your use of the Services
We collect some Personal Information automatically when you visit or use GoGive Services. This includes information about the device, browser, and operating system you use when accessing our site and Services, your IP address, the website that referred you, which pages you request and visit, and the date and time of each request you make. We may combine this automatically-collected information with other information we collect about you. If you contact us over the telephone or via fax, we may also log telephony information such as your phone number and the type of call.
Personal Information not actively collected or processed
Tracking Technologies, Cookies, And Clear Gifs
We use tracking technologies, cookies to collect information. Tracking technologies are used to collect information from your web browser through our servers or filtering systems when you visit any of our sites.
Cookies store small text files onto a user’s computer hard drive with the user’s browser, containing the session ID and other data. Cookies enable a web site to track a user’s activities on the website for the following purposes: (1) enable essential features; (2) provide analytics to improve website performance and effectiveness; (3) store user preferences; and (4) facilitate relevant targeted advertising on advertising platforms or networks. Users are free to change their web browsers to prevent the acceptance of cookies. Cookies may also be set within emails in order to track how often our emails are opened.
Information collected may include but is not limited to your browser type, your operating system, your language preference, any referring web page you were visiting before you came to our site, the date and time of each visitor request, and information you search for on our sites. We can also track the path of page visits on a website and monitor aggregate usage and web traffic routing on our sites. We collect this information to better understand how you use and interact with our sites in order to improve your experience. We also collect this information to better understand what services and marketing promotions may be more relevant to you. We may also share this information with our employees, service providers and customer affiliates.
You can change your web browser settings to stop accepting cookies or to prompt you before accepting a cookie from the sites you visit. If you do not accept cookies, however, you may not be able to use some sections or functions of our sites. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit
http://www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit
HOW WE USE YOUR PERSONAL INFORMATION
We use your Personal Information to operate our Services, fulfill our contractual obligations in our service contracts with customers, third-party distributors and resellers, to review and enforce compliance with our Terms and Conditions agreement, guidelines, and policies, to analyze the use of the Services in order to understand how we can improve our content and service offerings and products, and for administrative and other business purposes. We process Personal Information for payments, employee training, sales and marketing, data analysis, security monitoring, auditing, research, and to comply with applicable laws, exercise legal rights, and meet tax and other regulatory requirements.
In this context, the legal basis for our processing of your Personal Information is either the necessity to perform contractual and other obligations, our legitimate business interest as a provider of change management services and software, regulatory requirements, or your explicit consent.
SHARING OF PERSONAL INFORMATION
We do not sell your Personal Information!
We may share your Personal Information in the following circumstances:
Third-party Service Providers
We may share information we collect about you with third-party service providers to perform tasks on our behalf in supporting the Services. The types of service providers, or sub-processors, to whom we entrust Personal Information include: (i) technology providers; (ii) providers of hosting services; (iii) email delivery service providers; (iv) sales and marketing providers; (v) technical support services; (vi) providers of analytic data services; and (vii) utilization services.
Regulatory Bodies, Public Authorities, and Law Enforcement
We may access and disclose your Personal Information to regulatory bodies if we have a good-faith belief that doing so is required under applicable law or regulation. This may include submitting Personal Information required by tax authorities. We may disclose your Personal Information in response to lawful requests by public authorities or law enforcement, including to meet national security or law enforcement requirements. If we are going to release your Personal Information in this instance, our policy is to provide you with notice unless we are prohibited from doing so by law or court order.
Merger, Sale, or Other Asset Transfers
We may also disclose your Personal Information to exercise or defend legal rights; to take precautions against liability; to protect the rights, property, or safety of the Services, of any individuals, or of the general public; to maintain and protect the security and integrity of our services or infrastructure; to protect ourselves and our services from fraudulent, abusive, or unlawful uses; or to investigate and defend ourselves against third-party claims or allegations. Disclosures may be made to courts of law, attorneys and law enforcement, or other relevant third parties in order to meet these purposes.
Please note that we share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling, and other similar purposes. In addition, our Services may contain links to other websites not controlled by us, and these other websites may reference or link to our Services; we encourage you to read the privacy policies applicable to these other websites.
In cases of onward transfers of Personal Information received pursuant to the EU-U.S. Privacy Shield Framework or Swiss-U.S. Privacy Shield Framework (“Privacy Shield”) to third parties of data of individuals located in the European Economic Area (“EEA”), United Kingdom (“UK”), or Switzerland , GoGive remains liable for such Personal Information and the actions of such third parties.
California Consumer Privacy Act of 2018 (“CCPA”)
The categories of Personal Information we have collected about consumers and disclosed about consumers for a business purpose in the preceding 12 months are:
Identifiers such as a real name, alias, email address, unique personal or online identifier, internet protocol address, account name;
Internet or other electronic network activity information, including, browsing history, search history, and information regarding a consumer’s interaction with an internet website, or advertisement;
Professional or employment-related information; and
RETENTION OF PERSONAL INFORMATION
GoGive retains Personal Information for a reasonable time period to fulfill the processing purposes mentioned above, including retaining personal information to fulfil our obligations under service agreements. Personal Information is then archived for time periods required or necessitated by law or legal considerations. When archival is no longer required, Personal Information is deleted from our records.
You may choose to disable your GoGive account at any time. This means your user profile will no longer be visible on the Services. However, for the purposes mentioned above, we may need to retain information within our internal systems.
We retain Personal Information that we are required to retain to meet our regulatory obligations including tax records and transaction history. We regularly review our retention policy to ensure compliance with our obligations under data protection laws and other regulatory requirements. We regularly audit our databases and archived information to ensure that Personal Information is only stored and archived in alignment with our retention policies.
PROTECTION OF PERSONAL INFORMATION
GoGive uses technical and organizational measures to protect the personal information that we store, transmit, or otherwise process, against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. We regularly consider appropriate new security technology and methods as we maintain and develop our software and systems.
GoGive hosts in Googles Cloud Platform.. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. However, no method of transmission or storage is 100% secure. While we strive to use commercially reasonable and appropriate means to protect your personal information, we cannot guarantee its absolute security.
NYLAS Personal Information Policy
GoGive uses Nylas, a third-party application, to enable the ability to send gifts from the GoGive platform through your own personal email. Nylas acts as an API connector between GoGive and your email service to enable this direct sending of gifts via an email sent from your account.
Nylas will link your email account for services such as, but not limited to Google Gmail, Microsoft Outlook, Microsoft Exchange, Yahoo Mail. Although Nylas enables this sending of gifts from your email, Nylas does not:
GoGive holds itself harmless for any breach caused by Nylas.
INTERNATIONAL DATA TRANSFER
Your Personal Information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide your Personal Information to us, we will transfer your Personal Information to the United States and process it there. Where we transfer your Personal Information, we will take all reasonable steps to ensure that your privacy rights continue to be protected.
In the case of transfers of data out of the European Economic Area or the United Kingdom, we have committed to comply with the Privacy Shield and, where appropriate, implement Standard Contractual Clauses. We endeavor to utilize third-party service providers from the United States that have certified with Privacy Shield and provide adequate protections that are compliant with the EU General Data Protection Regulation (“GDPR”), such as implementing Standard Contractual Clauses or Binding Corporate Rules.
CHANGES TO THIS POLICY
Inquiries may be made by contacting us through any of the following means: